Privacy and Cookies Policy


The Privacy and Cookies Policy governs the privacy terms of the [my] and [my] (the “Websites”). Any capitalized terms not defined in the Privacy and Cookies Policy have the meaning specified in the My Nu Skin Terms of Use.

Several functionalities, including the collection of Personal Information (as defined below), are controlled by the Distributor. As such, the Distributor shall be deemed to be the data controller for the purposes of this Privacy and Cookies Policy. Nu Skin does not have access to any of the information collected through the Websites.

This Privacy and Cookies Policy explains what information is collected by the Distributor and why it is collected; how that information will be used by the Distributor; and the choices offered by the Distributor, including how to access and update information.

What information is collected and why?

Information gathered online may be referred to as either anonymous or personally identifiable information.

Anonymous information refers to web site usage information that cannot be traced back to a specific individual, e.g., the total number of visitors to the Websites ("General Information"). General Information helps the Distributor determine general usage patterns and modify the Website in order to improve your experience. Such data is used only in the aggregate. Please note that the Websites use, at times, a technology nicknamed "cookies". Please see below for further information on cookies.

Personally identifiable information refers to specific information about a visitor, eg. his/her name, address, e-mail address, telephone number or birth date ("Personal Information"). You may elect to provide Personal Information to the Distributor in order for him/her to get in touch with you and provide you with information about Nu Skin. Such information might contain personalized or general information about Nu Skin, its products, its business opportunity; but also newsletters or alerts, invitations to upcoming events; or generally, information about any other related matters that the Distributor may deem to be of interest to you. You may unsubscribe to general promotional communications (either by email or by SMS) at any time. If you do so, then the Distributor will only provide you with personalized information about Nu Skin, its products and/or business opportunity, depending on your interest. Please note that the HTML emails sent to you may also contain Web Beacons and that, by providing your email address, you consent to the use of such Web Beacons. Please see below for further information on Web Beacons.

Please note that your Personal Information is treated with the utmost confidentiality and will not be passed on to third parties, unless there is a need to meet a legal requirement or to provide services requested by you.

Cookies and Web Beacons


Certain areas of the Website use Cookies. Cookies are files stored on your hard drive or in your browser that help to personalize your web experience. For instance, cookies contain information such as users' language preference; so that they do not have to enter this information again the next time they visit the same website. Some cookies ensure that the graphics on a website appear correctly, while others make sure a website application works properly. Cookies can also help a website to arrange content to match your preferred interests more quickly - most major websites use cookies. Cookies alone cannot be used to identify you.

Nu Skin uses the following types of cookies:

Name of the Cookie Function
AWSELB Load balancer cookie - This cookie is essential to help ensure that the website loads efficiently by distributing visits across multiple web servers. The cookie does not contain any personal information and only lasts for the duration of your visit, being deleted as soon as you close your web browser.
BC_BANDWIDTH Brightcove is a video streaming service that hosts and streams the videos on this site. This cookie is used in order to enable the Brightcove service to detect the speed of your internet connection and stream an appropriate version of the video. This cookie is not used for tracking.
CAKEPHP Session cookie. PHP session cookies are used to store unique visitor information such as your session ID.
CakeCookie[visitor][<username>] This cookie stores your visitor identification and language preferences.
__unam; __utma; __utma; __utmz These web analytics cookies, provided by Google Inc., are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. For example, on Microsoft Internet Explorer, you can disable or delete cookies by selecting "Tools/Internet Options" and reviewing your privacy settings or selecting "delete cookies".

Please note that our website is designed to work using cookies and any disabling of them may affect your usage of our website and prevent you from taking full advantage of it.

Web Beacons

Part of the Websites and HTML emails sent to you may contain a small snippet of code called a web beacon. In their simplest form, Web Beacons allow a website to transfer or collect information through a graphic image request.

The Distributor may collect information through Web Beacons about how you interact with the HTML emails sent to you. This may include your IP address and the date / time that you opened or interacted with an HTML email. The Distributor may use the information collected through Web Beacons:

  • To determine which email messages he/she sent were opened and to note whether a message was acted upon;
  • To optimise your HTML email experience;
  • To provide you relevant content.

By setting your email client to display HTML emails as text only, you may be able to prevent the use of some web beacons. Please consult the "Help" section of your email client for more information.

Where and for how long is your Personal Information kept?

To enable us to offer consistent service to the Websites’ visitors, wherever they may be, the Websites are managed by a third party provider, Sound Concepts Inc., from one central site. This is currently in the United States of America. By providing your Personal Information and agreeing to this Privacy and Cookies Policy, you give your explicit consent to have your Personal Information stored on the servers of Sound Concepts Inc. in the United States of America.

The Personal Information is kept for the time required for the pursuance of the above objectives.

How is your Personal Information protected?

Your Personal Information is secured through various technical and organizational measures, such as firewalls, secured servers, and data processing agreements with third parties hosting the Websites.

No transfer of your Personal Information

The Distributor will not transfer your personal data to any third parties without your express consent. The transfer of personal data to public institutions and public authorities that are entitled to receive such information will only be carried out to the extent required by law or if required by virtue of a court order or court ruling.

Access; Correction; and Deletion

You have the right to access, correct and delete your Personal Information at no cost, as well as the right to object to the processing of your Personal Information for direct marketing purposes.

If you wish access to your Personal Information processed by the Distributor or have your data updated, corrected or deleted, please send your request to Distributor whose name and contact details appear at the top of the front page of the Websites.